Diggin Up Privacy Policy

Effective Date: Aug 12th 2026

Your privacy is very important to us. Before we get to the details, here’s a summary of our key privacy practices. Click on the links to learn more and read the full policy below.

Jump to full privacy policy

Privacy Summary

Collection, Use, and Sharing of Data

• Do we sell your personal information for monetary value?
  No

• Do we sell aggregated information for monetary value?
  No

• Do we share your personal information with third parties that are not service providers?
  No

• Do we share your personal information for targeted advertising?
  No

• Do we delete your personal information when you delete your information?
  Yes, subject to the retention practices described below

• Do we retain your information after you delete your information?
  Only where necessary to provide the Services, comply with law, or resolve payment disputes

Tracking

• Do we track device location to provide Diggin Up services to you?
  No continuous tracking — we only use location you provide

• Do we use non-essential cookies?
  No — we use essential session cookies when you sign in on the website

• Do we track your browsing activities on other sites?
  No

• Do we listen to you using your device microphone?
  No

Communication

• Do we give you advance notice when we make important changes and updates to our Privacy Policy?
  Yes

• Do we send you notifications on mobile devices?
  Yes, with your consent

Privacy Policy

Introduction

The Diggin Up Service is provided to you by Fletching Solutions, LLC. This Privacy Policy therefore constitutes an agreement between you and Fletching Solutions, LLC. If you do not agree to this Privacy Policy, then do not access or use Diggin Up.

Diggin Up’s privacy policy (the “Privacy Policy”) explains the information we collect, how we use and share it, how to manage your privacy controls, and your rights in connection with our websites and the related mobile applications and services (collectively, the “Services”). Please also read our Terms of Service, which set out the terms governing the Services.

If you have any questions about our privacy practices or this Privacy Policy, you can contact us at the email or addresses below or via contact.

Fletching Solutions, LLC.

4539 N 22nd St, Ste N
Phoenix, AZ 85016
USA
Attn: Legal
legal@fletchingsolutions.com

Information Diggin Up Collects

Diggin Up collects information about you, including information that directly or indirectly identifies you, when you use the Services. The sources from which we collect this personal information fall into three categories: information you provide, information we collect automatically, and information we collect from other sources. For example, based on how you interact with Diggin Up and the Services, we may collect information when you add plantings, notes, tasks, or other content using the Services, sign in with a third-party account, subscribe to Diggin Up Gold, or use our website climate tools. Specific categories of data collected and received are outlined here.

Accounts and Authentication

You may use certain website tools without creating an account. When you choose to sign in — for example, to subscribe to Diggin Up Gold or to sync data across devices — we collect account information such as your name, email address, and profile image from your sign-in provider. We do not receive or store your third-party password. Your use of third-party sign-in is subject to that provider's own terms and privacy policy.

We also collect account and session identifiers, and may collect your IP address and browser or device user-agent in connection with your session. When you are signed in on the website, we use essential session cookies to keep you authenticated.

We may send you transactional emails related to your account (for example, when your account is created or deleted) through our email service provider.

Information Storage and Sync

Information you create in the mobile app is stored on your device and may also be transmitted to and stored on our servers in order to provide the Services, such as syncing your information and enabling recovery. When you are signed in, information stored on our servers is associated with your account. When you are not signed in, garden data remains on your device.

When you delete your information or account through the Services, we delete the corresponding information from our servers, subject to the retention practices described in this Privacy Policy.

Payments (Diggin Up Gold)

If you subscribe to Diggin Up Gold, payments are processed by Stripe. We receive subscription status, Stripe customer and subscription identifiers, and related billing metadata. Stripe collects and processes your payment card information directly; we do not store your full card number. You can manage or cancel your subscription through the Stripe Customer Portal from /account. Billing records may be retained after account deletion where required for tax, fraud prevention, payment disputes, or other legal obligations.

Photos and Identification

When you use plant identification or disease diagnosis features in the mobile app, you submit photos that are sent to third-party service providers who process images on our behalf to return identification results. We do not use your photos for advertising. For questions about how submitted images are handled, please contact us.

Entries and Personalizations

Entries and personalizations are collected when you engage with the Services, such as adding a location, creating plantings, recording tasks or notes, or otherwise using the Services.

Location Information

We may collect and process location information when you use the Services. In the mobile app, precise geolocation requires your consent, which you may always revoke in your device settings.

On our website climate tools (frost date, hardiness zone, and disease risk lookups), you may enter a ZIP code or choose to use your browser’s geolocation feature. That location is stored in your browser’s session storage for the current tab session so the tool can remember your selection. We may send location or ZIP information to geocoding service providers to resolve coordinates. We do not continuously track your location on the website.

We do not sell or share location information for cross-context behavioral advertising.

Technical Information, Cookies, and Log Files

We collect information from your browser, computer, or mobile device, which provides us with technical information when you access or use the Services. This technical information includes device and network information, log files, and, when you are signed in on the website, essential authentication cookies.

California users should know that we do not include sensitive personal information in cookies. We do not use cookies for advertising or for cross-context behavioral advertising.

The Services use log files and hosting observability. The information stored in those files may include IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and request metadata. IP addresses may be linked to session IDs and account identifiers when you are signed in.

Other Information

We may collect information directly from you or through our service providers, such as when we collect your feedback through surveys.

How Diggin Up Uses Information

Diggin Up uses the information we collect and receive as described below.

To provide the Services

We use the information we collect and receive to provide the Services, including providing you with the ability to:

• Record your actions and reference them later. For example, to review past tasks, or search your notes. 

• Authenticate your account and manage subscriptions. When you sign in or subscribe to Diggin Up Gold.

• Receive communications regarding the Services. We use your contact information, should you provide it, so we can contact you when needed regarding the Services.

To customize your experience

We use the information we collect and receive to customize your experience. For example, we may suggest plants or features on Diggin Up that may interest you.

To protect you and the Services

We use the information we collect and receive to protect users, enforce our Terms of Service and Acceptable Use Policy, and promote safety. We use automated tools to assist us in protecting and safeguarding you and other users and to keep the Service secure, for example to detect misuse and bad actors. Diggin Up reserves the right to review user actions on the Services to ensure compliance with our Terms. 

We also use device information and information contained in log files, including IP address, to maintain the security and integrity of our Services.

To assist you with a support request

We use the information we collect and receive to provide support in response to your requests and comments. We may request information such as your app version, device type, operating system, or account email to help diagnose and resolve technical issues.

To improve our Services

We use the information we collect and receive, including feedback you provide, to conduct research, and to analyze, develop, troubleshoot, increase functionality, and otherwise improve the Services.

To provide personalized insights and recommendations

We may use the information we collect and receive, including your planting information, location, and task history, to generate personalized content such as planting recommendations, care instructions, and garden insights. This processing may involve the use of artificial intelligence or machine learning technologies, whether provided by Diggin Up or by third-party service providers on our behalf. Content you submit for identification or diagnosis is processed on our behalf to provide those features.

To communicate with you

We may send transactional emails about your account. We may also contact you for partnership opportunities, when investigating alleged violations of our terms, or to send proactive customer support messages.

How Information is Shared

We do not sell personal information or aggregated data for monetary value. We do not share personal information for cross-context behavioral advertising. We may share personal information with service providers who process data on our behalf, and where required for legal purposes, as set forth below. Categories of third parties that we may share your information with are listed here. In addition, we may share aggregated data about our users, as described in more detail in the “Aggregated Information” section below.

Publicly Available Information

We never share your garden information with other Diggin Up users or the public.

Aggregated Information

Diggin Up may deidentify and aggregate the personal information you and others make available in connection with the Services (“Aggregated Information”) and post it publicly or share it with third parties. Diggin Up may use, license, or share this Aggregated Information with third parties for research, business or other purposes such as to help our partners understand more about users, including the people who use their products and services.

Subsidiaries and Acquirers of our Business or Assets

We may share your information with our subsidiaries, who are required to handle your personal information in accordance with their own Privacy Policies.

If Fletching Solutions, LLC. becomes involved in a business combination, securities offering, bankruptcy, reorganization, dissolution or other similar transaction, we may share or transfer your information in connection with such transaction.

Legal Requirements

We may preserve and share your information with third parties, including law enforcement, public or governmental agencies, or private litigants, within the United States of America, if we determine that such disclosure is compelled by or reasonably necessary to comply with the law, including to respond to court orders, warrants, subpoenas, or other legal or regulatory process, or otherwise permitted by law. We may also retain, preserve or disclose your information if we determine that this is reasonably necessary or appropriate to: (1) prevent any person from death or serious bodily injury; (2) to address issues of national security or other issues of public importance; (3) to prevent or detect violations of our Terms of Service or fraud or abuse of Diggin Up or its users; (4) or to protect our operations or our property or other legal rights, including by disclosure to our legal counsel and other consultants and third parties in connection with actual or potential litigation.

Managing Your Privacy Settings

Adjust Notification Preferences

Diggin Up offers various ways to manage the notifications you receive. In our app, you can access your “Notifications” in the settings menu. 

Furthermore, you may manage your notification consent preferences in your device's settings.

Deleting Information

To delete your account or data, go to Delete account on the website (Account → Account Actions). For mobile app data and additional context, see Delete Your Data. Following deletion, it may take up to 45 days to delete logs from our systems. Additionally, we may retain information where deletion requests are made to comply with the law and take other actions permitted by law, including billing records as described above.

Diggin Up also provides you the option to remove individual notes, plantings, and other information you have created without deleting your entire account.

You may use our website climate tools without signing in. An account is required for Diggin Up Gold and for syncing signed-in app data across devices.

How We Protect Information

Diggin Up implements measures to ensure that your information is treated securely and consistently with the terms in this Privacy Policy. We maintain administrative, technical, and physical safeguards appropriate to the sensitivity of your information and designed to protect against unauthorized use, disclosure, or access to personal information.

In addition, you can take steps to protect your information by following best practices to safeguard access to your device and sign-in accounts.

Your Legal Rights & How to Exercise your Legal Rights

Privacy laws provide certain rights to users in certain jurisdictions. Below are rights that may be available to you under applicable laws.

Access and Portability

You have the right to know, and request access to, the personal information we collect, use, share, or otherwise process about you. You can access much of your information by utilizing the Services themselves. If you require additional access, please contact us at contact. 

Rights to Rectify, Restrict, and Delete

You have the right to rectify, restrict, or delete personal information, including by requesting that we correct (rectify) where inaccurate, restrict, or delete your personal information on your behalf. Note that these requests are subject to certain limitations, for example, we may retain personal information as permitted by law, such as for tax or other record keeping purposes, to process transactions and facilitate customer requests, and for certain other business purposes described in this Privacy Policy.

You can rectify, restrict, or delete much of your information by removing specific content or deleting your account. You may correct, amend or update information at any time by adjusting that information in the Services themselves. If you need further assistance please contact Diggin Up at contact.

Notice for individuals residing in certain U.S. states

Residents of certain U.S. states may have additional rights under your corresponding state laws (“collectively, U.S. State Privacy Laws”), including California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia. Only you or someone legally authorized to act on your behalf may make a request related to your personal information. Please see the top of this section for a list of rights we provide to you, as well as how to exercise them. 

In addition to the description of those rights, below we provide a general description of additional rights and disclosures about your personal information that may be available to you under these U.S. State Privacy Laws.

Access and Portability

Under U.S. State Privacy Laws, you have the right to make a free request regarding your right to know about the personal information we collect, use, and share two times in any 12-month period. Provided we can validate your request, we will make the disclosure no later than 45 days of receiving your request, unless we request an extension. In the event that we reasonably need a 45-day extension, we will notify you of the extension within the initial 45-day period.

Right to non-discrimination

You have the right not to receive discriminatory treatment for the exercise of your privacy rights under State Privacy Laws. We will not discriminate against you for exercising any of your U.S. State Privacy Law rights.

Categories of personal information

We collect the following categories of personal information from you in connection with the Services. The table below outlines the specific categories of personal information, as well as the categories of service providers to whom we have disclosed these categories of personal information during the past 12 months. You also may request a copy of the following: (1) the categories of personal information we collected about you; (2) the categories of sources from which the personal information is collected; (3) the business or commercial purpose for collecting the personal information; (4) the categories of third parties with whom we shared personal information, and the categories of personal information shared; and (5) the specific pieces of your personal information that we have collected, used, or disclosed. We do not sell personal information.

*The actual service providers where information may be shared depends on the factual circumstances, but could include what is listed.

Diggin Up does not use or disclose sensitive personal information for purposes other than the Permitted Sensitive Personal Information Purposes, as defined under California law.

Please note, according to U.S. State Privacy Laws, personal information does not generally include:

• Publicly available information from government records.

• De-identified or aggregated consumer information.

Additional Disclosures for California Residents

• Do Not Track. Do Not Track (DNT) is a privacy preference you can set in most browsers but there is no standard interpretation or practice for responding to DNT signals (see https://allaboutdnt.com/ for more information), and we therefore handle all user information consistent with our privacy policy. We do not sell or share personal information for cross-context behavioral advertising.

• Direct Marketing. We do not share personal information such as your contact information with third parties for their own direct marketing purposes.

Additional Disclosures for Nevada residents

We do not “sell” personal information as defined by Nevada law (Nevada Revised Statutes, Chapter 603A, Section 1.6). You can submit a request to us regarding the sale of such information via the contact information above.

Retention of Information

We retain information as long as it is necessary to provide the Services subject to our legal obligations to further retain such information. In making these determinations, we consider the amount, nature, and sensitivity of the personal information, the purposes for which the personal information is processed, whether we can achieve those purposes through other means, and applicable legal requirements.

In addition, you can delete some items of information (e.g., notes, plantings) and you can remove individual entries from view on the Services without deleting your entire account.

Following deletion of your account or data, it may take up to 45 days to fully delete your personal information and system logs from our systems. Additionally, we may retain information to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, assist with investigations, process payment records, enforce the Terms of Service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

Personal information that is no longer necessary and relevant to provide our Services to you may be de-identified and aggregated with other non-personal information to provide insights that are valuable to Diggin Up, such as statistics of the use of the Services. For example, we may retain depersonalized geolocation information to continue to improve the Services. This information will be de-associated from your name and other identifiers.

Privacy Policy Updates

Diggin Up reserves the right to modify this Privacy Policy at any time. If we make changes to this privacy statement we will post the revised privacy statement and its effective date on this website. If we make changes we deem to be material, we will provide prominent, advance notice. If you object to any changes to this Privacy Policy, you should stop using the Services and delete your information.

© 2026 Fletching Solutions, LLC. All rights reserved.

Diggin Up™ is a trademark of Fletching Solutions, LLC.